Step Connect2 Ltd defines its customers as follows:
- Speakers including Chairs
- Online Attendees/Participants
- Other individuals/organisations with whom Step Connect2 Ltd maintains business relationships or communicates with
Types of Information Gathered
There are two primary types of information provided by Step Connect2 Ltd customers. The definitions and treatments of these types are as follows:
Financial Information: Payment information gathered during the registration process – including but not limited to, credit card details, financial institutions, and expiration dates – is considered Financial. This information is not distributed under any circumstances.
Payments for delegate places, awards places, stands and/or sponsorship are either made to Step Connect2 Ltd by Worldpay or by an invoice(s) generated by our accounts team.
Professional Information: Data that customers provide to Step Connect2 Ltd through various methods of communications with Step Connect2 Ltd is considered professional information that is stored and managed for Step Connect2 Ltd internal use.
Professional information includes, but is not limited to, name, job title, company name, company address, phone number, email address, as well as questions answered on survey or registration forms. Data captured during a customer’s visit to a Step Connect2 Ltd website, as well as during a visit with another Step Connect2 Ltd customer, is also considered professional information and may also be stored for Step Connect2 Ltd internal use.
At Trade Shows
Anyone attending a presentation in one of our conference rooms/theatres at one of our trade shows will have their attendee badge scanned and, through such attendance and scanning, will be agreeing to the passing of their professional information to the presentation host/exhibitor company and to being contacted by the presentation host/exhibitor company and/or speaker in relation to such presentation. Similarly, anyone who agrees to have their attendee badge scanned at an exhibitor’s stand is agreeing to their professional information being retained and used by that exhibitor company for marketing purposes and to the information being passed to Step Connect² for data analytics purposes.
Webinars & Online Events
Anyone wishing to attend Step Connect2 Ltd online events and/or stream Step Connect2 Ltd Webinars will need to enter their details before they can start streaming Live or On-Demand. In providing their contact information to stream Webinars; they are giving their consent for Step Connect2 Ltd to contact them about future online events and other relevant and related activities. Should they wish to stop receiving communication about these events and other relevant and related activities, they will have the option to easily unsubscribe from those emails and mailings they no longer wish to receive.
Your Right to Access & Rectification
You have the right to access a copy of your personal data. You also have the right to have any errors corrected. Requests for access should be made in writing to Data Controller, Step Connect2 Ltd, Step House, North Farm Road, Tunbridge Wells, Kent, TN2 3DR or by email to firstname.lastname@example.org. Access will be subject to verification of your identity.
Your Right to Opt Out
Step Connect2 Ltd will accept, acknowledge and maintain any customer’s request to opt-out of future communication from Step Connect2 Ltd. Every email, newsletter we send includes a unsubscribe link enabling you to opt out of receiving further newsletters or mailers.
Step Connect2 Ltd will accept opt-out requests via the contact details below. Please specify in your communication your required opt-out criteria, namely;
- By relevant sender: Step Connect2 Ltd
- By relevant show: e.g. Education Estates
- By relevant method: Direct Mail, Phone, Fax, Email (or all)
In all cases, the opt-out request is processed as soon as we have received your instructions. In practice, this takes immediate effect in respect of digital communications, but for printed material you may receive a further magazine/flyer if the mailing labels have already been processed prior to your opt out request.
Children Below the Age of 16
If you are under the age of 16 you may register on the website to receive newsletters or other information but only with the expressed consent of a parental or guardian (a person holding ‘Parental Responsibility’).
If you register to attend one of our events you will need to be in attendance and under the supervision of a parental or guardian (a person holding ‘Parental Responsibility’ for you).
Any Queries/Questions/Opt Out
If you have any questions or concerns about your customer information or your request to opt-out of communications from Step Connect2 Ltd, please contact us via e-mail email@example.com, by telephone number 01892 779995, or by post to Data Controller, Step Connect2 Ltd, Step House, North Farm Road, Tunbridge Wells, Kent, TN2 3DR and specify your name, company name and e-mail address.
Step Connect2 Ltd will accept, acknowledge and action any customer’s request for complete removal of professional information from Step Connect2 Ltd communications.
Step Connect2 Ltd will accept complete removal requests via the contact details below.
To request complete removal of communications from Step Connect2 Ltd, please contact us via email firstname.lastname@example.org, by telephone number 01892 779995, or by post to Data Controller, Step Connect2 Ltd, Step House, North Farm Road, Tunbridge Wells, Kent, TN2 3DR and specify your name, company name and e-mail address.
Our websites utilise a secure server to protect your financial and professional information. Secure server software is used to encrypt the information sent between your Internet browser and our website. This ensures the security of your professional and financial transaction details when using this website. We follow strict security procedures in the storage and disclosure of information you have given to us and may, on occasion, request proof of identity before we disclose any professional information to you.
If you have questions or concerns about your customer information or your request to opt-out of communications from Step Connect2 Ltd, or to change your customer information, please contact us either by email email@example.com or by telephone 01892 779995.